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Order Information & Tracking*Payments*Shipping & Delivery*Refunds & Returns*General Information

Order Information & Tracking

How do I place an order?

Browse our store and select the product you like. Choose your preferred color/variant and quantity, then click ADD TO CART. When you're ready, click CHECKOUT, fill in your contact and shipping information, choose a shipping method, and complete your payment. You'll receive an order confirmation by email.

How do I apply a discount?

Our store currently applies an automatic 20% OFF discount for new customers at checkout — no code needed. If you have a separate discount code, you can enter it in the "Discount" field on the cart or checkout page (codes are not case-sensitive, no spaces).

How do I track my order?

Once your order ships, you'll receive an email with your tracking number. Click the tracking link in the email to follow your package to your doorstep. If you haven't received tracking information, contact us and we'll look it up for you.

How do I cancel or change my order?

We process orders quickly. If you need to cancel or change your order, contact us as soon as possible after placing it — we'll do our best to help before your order is shipped. Once an order is in transit, it can no longer be changed or cancelled.

I didn't receive all my items, what should I do?

If you ordered 2 or more items, they may ship separately from different fulfillment locations. If your tracking shows "delivered" but you're missing an item, the rest may still be on the way. If you haven't received your full order within a reasonable time, contact us and we'll help track it down.

Payments

What payment methods do you accept?

We accept all major payment methods through our secure checkout, including PayPal and major credit/debit cards. All transactions are processed securely with 256-bit SSL encryption — your payment details are never stored on our servers.

What should I do if my payment is declined?

If your card is declined, first check with your bank (they may have blocked the transaction). You can also try an alternative payment method such as PayPal. Make sure your billing address matches the card on file.

Shipping & Delivery

Shipping information

We offer FREE standard shipping on all orders within the United States — no minimum purchase required.

  • Order processing: 1–3 business days
  • Estimated delivery: 7–12 business days
  • Shipping cost: FREE

Where do you ship from?

We fulfill orders from warehouses in the United States and partner facilities worldwide. Your tracking number will show the carrier's progress from dispatch to delivery.

I gave the wrong shipping address, what do I do?

Contact us immediately after placing your order. If your order hasn't been dispatched yet, we can update the address for you. Once shipped, we can no longer change the delivery address.

What if my package is lost?

If your tracking shows "delivered" but you haven't received the package, first check with neighbors, housemates, or your front desk — carriers occasionally mark packages delivered a day early. If you still can't locate it after 24 hours, contact us and we'll investigate and resolve it for you.

Refunds & Returns

Return policy

We offer 30-day returns. To be eligible, your item must be in the same condition you received it — unworn/unused, with tags, and in its original packaging.

How do I request a return or refund?

Contact us through our Contact page with your order number and reason for return. We'll guide you through the process. Once your return is received and inspected, we'll issue a refund to your original payment method.

How long do refunds take?

After we process your refund, it typically takes 5–10 business days to appear on your card statement, depending on your bank. PayPal refunds show up in your PayPal balance shortly after processing.

General Information

About Waggy Bazaar

Waggy Bazaar is a small, passionate team of pet parents. We curate smart, pet-friendly gadgets that solve real problems for modern pet owners — and every product is tested and approved by real cats and dogs before it reaches your door.

Where are you located?

We serve customers across the United States. Our products are developed with quality-focused manufacturing partners and fulfilled from US-based shipping facilities.

Customer support

Our team is available to help you with any questions about your order, our products, or your furry friends.

Couldn't find what you were looking for?

Get in touch with us — we're happy to help.

Contact Us